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Digital Banking (Mobile) and the ITCU App

Digital Banking image 2

Stay Connected On-the-Go with Digital Banking


Need to do a quick check on your account balance or move funds during your already too busy day? Or, have you gone on vacation and realized that you've forgotten to pay a bill? In a matter of seconds and clicks, you can do all of this and more with your Android™* or iOS mobile device.

Getting Started with Digital Banking: Mobile

With the ITCU mobile app, your Digital Banking experience is available on the go! You can check your balance, view your recent transactions, deposit a check (works with the tablet app, too), set up bill payments, transfer funds, or pay just about anyone – you only need their cell phone number or email address to pay them.

Need the Official ITCU App?

How to Download the ITCU Mobile App

The ITCU mobile app experience uses the latest security features to offer a fast and convenient way to access your ITCU accounts anytime, anywhere. Just download our app for your Apple® or Android™ phone, or if you're a hardcore text user, try our text message (aka SMS) banking service.

Paying your bills1 with the mobile app loaded onto your Apple®  iPhone or Google Android™ device is just the start. You can also:

  • Make a deposit utilizing Mobile Deposit Capture 2
  • Log in using your fingerprint (may not be available for all devices)
  • View account balances
  • View account transactions
  • Transfer funds between your accounts and loans
  • Enjoy the Credit SenseSM service, allowing you to review your credit score while also giving you access to your credit score history and alerts in the event your score changes!
  • Be assured that your information is safe and secure

Most of the above-listed features are also available via tablet app, too. Just look for the ITCU mobile app icon in the appropriate app store and you'll be InTouch-on-the-go in no time!

How to Download Mobile or Tablet Banking Apps

  1. Open the appropriate App Store on your compatible Android™ or iPhone® device
  2. Search for “InTouch Credit Union” and select the app
  3. Select “Install”
  4. Accept the Terms & Conditions and Download
  5. Open the App after the Download is complete
  6. Log in using your Online Banking User ID and password
  7. Start banking at your convenience whenever and from wherever you are!

Note: You do not have to enroll in Online Banking before downloading the applicable mobile app to compatible devices, but note that not all features of the desktop version are available in the mobile or tablet apps.

Remember: only download the official ITCU Mobile Banking app from the Apple App store or Android Google Play store and never from any third-party marketplace.
 
  • Beware of any strange application permission requests for administrative rights to your mobile device.
  • If you open your bank app and something doesn't look right, shut it down.
  • If you think you have the malware on your phone, boot your phone in safe mode. Remove any suspicious apps as directed.
  • Only get your apps from reputable stores like Google Play, Apple App Store.
  • Install security software on your phone to protect against this and other malware threats.

Set Up Direct Deposit in 60 Seconds or Less!

Yep, you read that correctly: Setting up your direct deposit to your ITCU account can be done in 60 seconds!

Here's how:

  • Log into your Digital Banking account;
  • Navigate to the "Tools" menu;
  • Select "Direct Deposit" and then follow the prompts.

That's it! And by setting up your direct deposit with your ITCU account, you can enjoy getting paid up to two days early and take advantage of limited-time members only offers when they're available!

Mobile Deposit Capture

Mobile Deposit Capture 1 2 (available via the mobile and tablet apps) allows you to deposit checks into your checking account using your compatible phone or tablet instead of making a trip to a branch.

It's super easy, convenient, and best of all, quick!

Need assistance? Reach out to our Contact Center at (800) 337-3328 for help or questions.

(Please note that all check deposits require the words, "For Mobile Deposit at ITCU," be written on the back of each check, or mark any pre-printed box labeled "For Mobile Deposit" (actual text may vary); failure to do so may result in a voided deposit.) 

View Disclosures

1 See Retail Fee Schedule for related fee information
2 See the Mobile Deposit Capture User Guide for more information.

Contactless Payments (Apple Pay®, Google Pay™, Samsung Pay™)

The world we live in today requires as much focus on safety as it does convenience, and InTouch is there to provide both to you when it comes to making everyday purchases with contactless payments.

Contactless payments are non-cash transactions that don’t need a physical connection between the payment device and the point-of-sale terminal. This eliminates the need to handle cash or exchange your cards with anyone else. Even better, contactless payment transactions are not just convenient… they’re secure, too! Several advanced security technologies are used to prevent fraud and ensure only you have access to transaction data.

ITCU offers Apple Pay, Google Pay and Samsung Pay contactless payment options. Add your InTouch debit and/or credit card to the corresponding app on your compatible device and you’ll soon be enjoying the convenience of contactless payments through your “mobile” wallet wherever contactless payments are accepted. Most of the top 100 U.S. merchants (by transaction totals) accept them now, and the list continues to grow each day.

Make the move to contactless payments and begin enjoying the convenience of your new “mobile” wallet today!

Text Message (SMS) Banking

(No longer offered)

Please use the Digital Banking desktop or Mobile app for your electronic banking needs.

Digital Banking: Mobile Questions?

*iPhone is a trademark of Apple, Inc.; Android and Google are trademarks of Google LLC

**Messaging and data rates may apply. Check with your service provider for details on specific fees and charges. See Retail Fee Schedule for details.

View complete digital banking terms and conditions.