If you have questions concerning member benefits or account inquiries, please contact our Contact Center team.
Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST)
(*Messaging and data rates may apply. Click here for Terms & Conditions.)
If you have specific questions regarding loans or need to reorder checks, please contact our Contact Center team.
Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.
ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now
Call our Contact Center during regular business hours.
After hours, please call Card Services at 1 (833) 933-1681
InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.
If you would like to provide feedback for a branch or lending experience, we invite you to share your story by leaving a review on one of our branch pages.
ITCU branches and call center will be closed on the following dates:
New Year's Day: Monday, January 2, 2023
Martin Luther King Jr. Day: Monday, January 16, 2023
Presidents' Day: Monday, February 20, 2023
InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169
The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."
P.O. Box 250169
Plano, TX 75025-0169
5640 Democracy Dr.
Plano, TX 75024