Fraud Prevention Tips

Fraud Prevention Tips, Resources and Recommendations

How to Protect Yourself

Cyber criminals constantly change tactics, but a few smart habits can greatly reduce your risk.

• Never share sensitive information (account numbers, PINs, one-time passcodes, or passwords) by text, email, or phone unless you initiated the contact.
• Watch for scams and impersonation. Fraudsters may pose as companies, friends, or even family. If something feels off, contact the person or organization directly using a trusted (known) phone number, email address, or text number.
• Use secure websites only. Look for “https” and the lock icon before entering personal information.
• Avoid sending confidential information by email. Use secure channels like the Digital Banking Message Center or the website Contact Us page instead.
• Be cautious with unexpected messages. If you don’t recognize the sender or weren’t expecting the message, don’t open links or attachments—delete it. Even if you do recognize the sender, verify its validity independently, especially if there’s a sense of urgency or an attachment in the message.
• Use strong, unique passwords and change them regularly. Never reuse passwords across multiple sites or share them with others.
• Keep devices updated. Install software, security, and mobile updates to help protect against malware and viruses.
• Monitor your accounts and credit. Review statements and your credit report regularly and report anything suspicious right away.
• Protect physical documents and cards. Carry only what you need, shred sensitive paperwork, and secure your mailbox when possible.
• Report problems immediately. Report lost or stolen cards, checks, suspicious activity, or ATM issues as soon as possible. If you witness a crime in progress, call 911.