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Q4 One to One Newsletter

ITCU Credit Cards to be Converted in November

Credit Card ConversionKey Information

ITCU credit cards will be converted on Thursday, November 3, 2022, to a new processing platform providing more benefits to members. As a result, all credit cards, business and consumer, will need to be replaced as they will no longer function after Wednesday, November 2, 2022.

All cardholders will receive a new card prior to the November 3 conversion date. Letters are also being mailed to cardholders ahead of the conversion.

As a result of these important communications, please make sure your phone number, home address and email address are correct. If you have recently changed or will be changing any of this information before November 3, please be sure to contact ITCU, or by calling (800) 337-3328 so there will be no delay in getting your new card(s) to you and ensure we can communicate any additional updates to you.

What to Do Before the Conversion

Members will want to download/save any historical credit card e-statements from the eZCard® website before Friday, October 28, 2022. A new electronic customer service website will replace eZCard to manage card activity.

Compiling a list of any automated payments or merchants that are tied to your current card before receiving your new card(s) will help make the change to your new card easier, too. Scheduled bills, online vendors, streaming services and other transactions tied to your card can be easily overlooked. Planning ahead can help minimize payment processing issues later.

What Happens After the Conversion

Once activated, your card will be ready to use as you always have but you’ll also have a new feature -tap-and-pay- to use for in-person transactions, where accepted.

In addition, we are pleased to provide new card management controls via the “My Cards1” link found in the Mobile Banking app. These controls allow you to track and control card spending, as well as the uChoose Rewards® program that allows you to earn points and redeem them for merchandise, gift cards and even cash! Even better, existing points that were previously earned and unused on old rewards cards will transfer to uChoose Rewards2!

What Else Should Members Know

For additional information, please consult our online FAQ. This FAQ will be updated as we get closer to the conversion and will be updated post-conversion with any important news.

We hope you enjoy these new card options, and we thank you for your patience throughout this process!

(1Card Valet may also be found in the Apple® and Google™ app stores; 2uChoose Rewards is only available for rewards credit cards.)

Dog on Walk with Fall Leaves on Sidewalk

New ITCU Locations and a Remodel – Stop in and Say “Hi!”

For more than 40 years, ITCU has been fortunate to work for the financial well-being of an incredible membership. Your support and recommendations to your friends, families and coworkers have allowed ITCU to continue providing quality products and services, while steadily growing.

With that in mind, it is our pleasure to make the following branch announcements:

  • Members in Dallas, Texas will soon be able to visit our newest location in the University Park neighborhood. The doors (and drive-thru) at 6172 Sherry Lane, Dallas, TX 75225 open later in October!
  • Green Valley members will have the opportunity to visit the new (and improved) branch in October. ITCU appreciates your patience throughout this closure; the remodeled location will provide a new “look” to the ITCU experience, while still being staffed by the same smiling faces members have grown accustomed to seeing.
  • Michigan members can look forward to multiple grocery store locations coming soon to their neighborhood, too. We will have more information to share on these in-store branches soon!

For the latest updates, please visit our Locations webpage.

ITCU Members have Access to Retirement Simplified Resources

No matter if you’re just now starting to think about your post-employment setup in the future, or you’re currently embarking on your “golden years,” the concept of retirement is a daunting one. One question can spiral into another one, and you can easily become overwhelmed with what to do next.

ITCU has recently partnered with Silvur, an award-winning retirement platform that has worked with thousands of credit union members aged 50+ in an effort to navigate the complexities of the retirement world. All ITCU members can register a free account with Silvur today and be granted access to the following informative resources:

  • A “retirement school” made up of more than 500 “lessons,” with more being added regularly. Courses include Social Security overviews, understanding Medicare and more.
  • An immersive calculator that tracks your “retirement score,” allowing you to gauge your readiness and preparation in various post-employment scenarios.
  • Even more databases to help you through the decision-making processes that go into structuring and implementing a retirement plan.

Click here to learn more and create your account today!

Woman Picking Apples in Orchard

Online Estate Planning Services from Trust & Will Now Available

It’s always a wise idea to plan ahead for tomorrow today, and that is especially true when it comes to estate planning. For members looking to get started with an estate plan, Trust & Will can help them create one online from the comfort of their own homes.

As the leading online estate planning platform in the United States, Trust & Will has assisted thousands of clients with customized estate plans to address everything from selecting beneficiaries to compiling required healthcare documents. And, as an added bonus, ITCU members can receive 10% off of the estate plan of their choice when creating an account with Trust & Will*.

Explore the online services that Trust & Will can provide and take advantage of the 10% off estate plan offer by visiting the Trust & Will page on the ITCU.org website.

(InTouch Credit Union benefits are provided by third parties, not by InTouch Credit Union or its affiliates. Providers pay royalty fees to InTouch Credit Union for the user of its intellectual property. These fees are used for the general purposes of InTouch Credit Union. Some provider offers are subject to change and may have restrictions. Please contact the provider directly for details.

*Trust & Will, the leading digital estate planning platform, is offering a 10% discount on estate plans for InTouch Credit Union members. No promo code required, this discount is automatically applied at checkout to the initial purchase of a Will or Trust-based estate plan.

Trust & Will 8605 Santa Monica Blvd #40156 West Hollywood, California 90069-4109)


“See Yourself in Cyber” this October by Staying Cyber Aware

Man Sitting, Smiling and Using Laptop

It seems stories about online attacks and data breaches are in the news every week, with the crimes and methods both constantly evolving. A recent study in 2021 found the most prevalent attacks were remote takeovers, information stealers, ransomware and schemes targeting banks*.

These attacks show no signs of slowing, either, which makes it more important than ever to stay cyber aware. As a result, every October is Cybersecurity Awareness Month, and the Cybersecurity and Infrastructure Security Agency (CISA), along with the National Cybersecurity Alliance (NCA), dedicate those 31 days to promoting online safety. This year’s theme is “See Yourself In Cyber,” encouraging all of us to do our part to be conscientiously cyber safe whether checking email, using social media or updating our software.

While ITCU will do its part to safeguard member information, we encourage everyone to always be cyber alert. Here are some of the measures we have implemented to do just that:

  • Online and Mobile Banking use data encryption and onetime passcodes (secondary authentication) to protect users during the login process and within the app as additional layers of security.
  • Staff training and testing is conducted year-round to help prevent cybercrime.
  • The ITCU.org website provides many resources, including Fraud Prevention & Tips, courtesy of Stickley on Security to help you prevent your identity and account information from being comprised. You can find these resources under the Fraud & Security section of the ITCU.org website.

While we observe Cybersecurity Awareness Month in October, staying cyber safe is a yearlong activity for all of us.

Remember: ITCU will never ask for your passwords nor passcodes via an email or call reaching out to you. If you have any concerns, please reach out to us at (800) 337-3328, or online. Do not use a number, email or text provided by someone who calls you claiming to be someone at ITCU.

(*”2021 Top Malware Strains,” August 22, 2022, cisa.gov)

Get Ready, Holiday Club Members: It’s that Time Again!

Warm Socks Resting by FireplaceWe all have our own holiday traditions that we prepare for at this time of the year. Some of us have probably been preparing for these moments as soon as we flipped the calendar page to September. Others will probably wait until the last possible moment to get into the spirit. For some members, October 31 is the day they have been waiting for all year: Holiday Club funds will be available!

As a quick recap, a Holiday Club savings account is a special account where members can make regular deposits beginning on November 1. The cumulative balance is then transferred over to the members’ savings accounts on October 31, providing some extra spending money for the holiday season.

If you have not set up a Holiday Club account before, you’re in luck: Holiday Club accounts can be opened for the 2023 holiday season beginning Tuesday, November 1. You can get started by visiting our Holiday Club webpage.

(Of course, the Holiday Club is not the only timely offer we have before the year is out. Keep your eyes on your inbox and the ITCU.org website for news about our annual Holiday Loan soon!)

Blue and Green ITCU Logo and Blue Bowl Fighting Food Insecurity

You and Us. Fighting Hunger Together.

ITCU is on a mission to donate one million dollars to local food banks. Learn how every ITCU loan you make and every card purchase you do will help our food banks serve our communities at this webpage.

We’ve already made one donation this year and hoping to make another before the holidays. Stay tuned!

Holiday Closures

  • Columbus Day - Monday, October 10th
  • Veterans' Day - Friday, November 11th
  • Thanksgiving Day - Thursday, November 24th
  • Christmas Day - Monday, December 26th
  • New Year's Eve - Saturday, December 31st

Access to Documents

Members may request a copy of InTouch Credit Union’s updated Bylaws and 990 Reports by emailing [email protected] or writing to the following address: InTouch Credit Union, Attn: Audit Committee, P.O. Box 250169, Plano, Texas 75025-0169. You can view our most recent annual report on our website.

Privacy Policy

We care about your privacy. Our privacy policy explains how we collect, use and safeguard your personal information. (Available on ITCU.org.)


If you have a problem with services provided by this credit union, please contact us at: InTouch Credit Union, P.O. Box 250169, Plano, Texas 75025; Telephone: (800) 337-3328; Email: [email protected]. The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In Person or U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Facsimile Number: (512) 832-0278; email: compla[email protected]. Website: www.cud.texas.gov.