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Digital Banking (Mobile App)

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Stay Connected On-the-Go with Mobile Digital Banking


Need to do a quick check on your account balances or move funds during your already too busy day? Or, have you gone on vacation and realized that you've forgotten to pay a bill? In a matter of seconds and clicks, you can do all of this and more with your mobile device.

Getting Started with Mobile Digital Banking

With the ITCU mobile app, your Digital Banking experience is always available! You can check your balances, view recent transactions, deposit a check (works with the tablet app, too), set up bill payments, transfer funds, or pay just about anyone you know and trust, using Zelle® – you only need their cell phone number or email address.

Need the Official ITCU App?

Apple App Store Download Logo

Google Play Download Logo

How to Download the ITCU Mobile App

The ITCU mobile app balances the need for a secure experience with a fast and convenient way to access your ITCU accounts anytime, anywhere. Just open your Apple® or Android™ phone's app store, search for InTouch Credit Union and download the app. (The app icon reads, "ITCU."). See more detailed instructions below.

Paying your bills1 with the mobile app loaded onto your Apple®  iPhone or Google Android™ device is just the start. You can also:

  • Make a check deposit utilizing Mobile Deposit Capture 2
  • Log in using your fingerprint or face detection (may not be available for all devices)
  • View account balances and transactions
  • Transfer funds between accounts at ITCU and other accounts you own elsewhere
  • Enjoy the financial management benefits provided Credit Sense. Get your credit score and history, see how your score is trending, and set up alerts to tell you when your score changes!
  • Apply for a loan or open a new deposit account type, link to account statement (eStatement), sign up for direct deposit, and so much more!

Most of the above-listed features are also available via tablet app, too. Just look for the ITCU mobile app icon in the appropriate app store and you'll be InTouch-on-the-go in no time!

How to Download Mobile or Tablet Banking Apps

  1. Open the appropriate App Store on your compatible Android™ or iPhone® device
  2. Search for “InTouch Credit Union” and select the app
  3. Select “Install”
  4. Accept the Terms & Conditions and Download
  5. Open the App after the Download is complete
  6. Log in using your Online Banking User ID and password
  7. Start banking at your convenience whenever and from wherever you are!

Note: You do not have to enroll or use Digital Banking for desktop/laptop to use the mobile app but note that most, but not all, features of the browser-based version are available in the mobile apps.

Remember: Only download the ITCU Digital Banking Mobile app from the official Apple App store or Android Google Play store and never from a third-party marketplace. Other helpful advice:
 
  • Beware of any strange application permission requests for administrative rights to your mobile device.
  • If you open your bank app and something doesn't look right, shut it down.
  • If you think you have the malware on your phone, boot your phone in safe mode. Remove any suspicious apps as directed.
  • Only get your apps from reputable stores like Google Play, Apple App Store.
  • Create strong passwords that include more than 10 characters, using capitalization, alpha/numeric characters and symbols. Do not share passwords or one-time passcodes (OTPs) with anyone who calls you claiming to be an employee of ITCU
  • Install security software on your phone to protect against virus and malware threats.

Set Up Direct Deposit in 60 Seconds or Less!

Yep, you read that correctly: Setting up your direct deposit to your ITCU account can be done in as little as 60 seconds! What's a direct deposit? In this case, a paycheck from an employer that can be electronically deposited (sometimes referred to as an ACH or electronic deposit) is what we're talking about. However, rather than go through your employer's Human Resources (HR) or payroll department, there's a good chance you can go through ITCU instead!

Click below for step-by-step instructions. You'll be set up in no time! And, by setting up your direct deposit with ITCU, you can enjoy getting paid up to two days earlier than normal!

Click Here for our Direct Deposit Walkthrough

Mobile Deposit Capture

Mobile Deposit Capture 1 (available on mobile and tablet apps) allows you to deposit checks into your checking account using your compatible phone or tablet instead of making a trip to a branch.

It's super easy, convenient, and best of all, quick!

Need assistance? Reach out to our Contact Center at (800) 337-3328 for help or questions.

(Please note that all check deposits require the words, "For Mobile Deposit at ITCU," be written on the back of each check, or mark any pre-printed box labeled "For Mobile Deposit" (actual text may vary). Failure to do so may result in a voided deposit.) 

View Disclosures

1 See Retail Fee Schedule for related fee information.

Contactless Payments (Apple Pay®, Google Pay™)

The world we live in today requires as much focus on safety as it does convenience, and InTouch is there to provide both to you when it comes to making everyday purchases with contactless payments, also known as "Tap & Pay." 

Contactless payments are non-cash transactions that don’t need a physical connection between the payment device and the point-of-sale terminal. This eliminates the need to handle cash or exchange your cards with anyone else. Even better, contactless payment transactions are not just convenient… they’re secure, too! Several advanced security technologies are used to prevent fraud and ensure only you have access to transaction data.

ITCU offers Apple Pay and Google Pay contactless payment options. Add your InTouch debit and/or credit card to the corresponding app on your compatible device and you’ll soon be enjoying the convenience of contactless payments through your “mobile wallet" wherever contactless payments are accepted. Most of the top 100 U.S. merchants accept them, and the list continues to grow each day.

Make the move to contactless payments and begin enjoying the convenience of your new “mobile wallet" today!

Digital Banking: Mobile Questions?

*iPhone is a trademark of Apple, Inc.; Android and Google are trademarks of Google LLC

**Messaging and data rates may apply. Check with your service provider for details on specific fees and charges. See Retail Fee Schedule for details.

View complete digital banking terms and conditions.