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Social Media Guidelines

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InTouch Credit Union Social Media User Guidelines

InTouch Credit Union is excited to communicate and stay connected with our diverse membership through major social media channels. However, as a financial institution, there are certain rules and procedures driven by internal policy or external regulation that will/must be followed to ensure proper service is provided to all of our membership.

Comments are actively monitored during business hours on the ITCU official Facebook, Twitter, Instagram and LinkedIn channels. While ITCU will make a concerted effort to review and respond to all comments and questions as soon as possible, please allow up to two business days for a response on these two channels. This will allow us to perform any additional research or connect you with the right person, department or branch. While our social media team makes its best effort to assist members, some account issues require that we connect members directly with our Member Care department. Comments left on channels other than the official ITCU Facebook, Twitter, Instagram and LinkedIn accounts, may or may not receive a timely response. Members requiring immediate assistance are always encouraged to first contact ITCU Member Care Call Center, at 800-337-3328, option 5.

These guidelines apply to those in the community who wish to be connected to InTouch Credit Union through our social media platforms. And, while InTouch appreciates and reviews all communications received through these channels, there will be instances where it will hide or remove posts which do not fit or violate these guidelines. In some cases, posts may also be removed to protect the privacy of our members or prospective members. 

InTouch encourages followers to comment or post to our social media channels with photos, videos or other appropriate or useful links. However, ITCU asks that posters understand that by utilizing our social media channels to submit comments, ideas, photos or other content, you are granting InTouch Credit Union nonexclusive, worldwide unrestricted rights and permissions to publish in any way we see fit, without restriction. This includes, but is not limited to, advertising and marketing materials.

InTouch Credit Union reviews user posts and reserves the right to remove any that are inappropriate, defamatory, offensive, duplicated, contain confidential information or which do not relate to the subjects covered by our business or social media channels. ITCU also asks that our outside users not post items which are protected by intellectual property laws or rights of publicity unless you control the rights to use such items or have received all the necessary consents. Users who violate these rules or otherwise violate the legal rights of others can be blocked from utilizing our social media channels in the future. Any comments deemed to be criminal in nature may be reported to authorities.

InTouch asks followers to understand that outside user-posted content such as comments, photos, links or other outside materials posted to our social media do not necessarily represent the ideals of InTouch Credit Union, our employees or affiliates. InTouch Credit Union is not responsible for any such outside user content and does not endorse any opinions expressed by outside users on our social media channels.

ITCU may occasionally post links to third-party websites which may relate to the topics discussed on our social media channels. Please note that this does not in any way constitute an endorsement of the website and/or company. We do not control the content, advertising or views of any such third-party website. The thoughts and opinions of third-party websites do not represent the opinions of ITCU, ITCU management or ITCU directors.

ITCU respects your privacy and follows the privacy policies of all of our social networks, as well our own privacy policy. If you have a complaint about any of the information you see on our social media channels, please see the complaint notice on our website for instructions on how to contact us. By visiting any of our social media channels, you are agreeing to the above guidelines for use as well as to any of the terms of use/service for the respective social media channels you use.

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