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Debit Mastercard®

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Additional benefits for Mastercard debit card users include ID Theft Resolution Services, which provides our members with an identity theft affidavit, assistance with card replacement, an identity theft resolution kit and more. Mastercard also offers enhanced benefits on their debit cards including Extended Warranty Insurance that duplicates the coverage of the original manufacturer’s warranty for up to one year, Price Protection that allows you a refund of the price difference within 120 days of making a purchase and a Satisfaction Guarantee of up to $250 per product within 60 days. Mastercard also offers Zero Liability against unauthorized transactions if your card is lost or stolen, regardless of the transaction type (PIN-based, ATM-based, etc.). Contact Mastercard directly at 800-Mastercard to learn more about the restrictions, terms and conditions for these programs or to submit a claim.


ITCU is proud to feature advanced fraud alerts on your Debit Mastercard that protect you even while you are on-the-go. Our service will confirm suspicious transactions by sending a text message or call to you to verify your last transaction’s details. You can learn more about this program in our Debit Card Fraud Alerts FAQ.

If ever you need to report your Debit Mastercard lost or stolen, please call 1-800-337-3328, Option 6 to report the loss and immediately block your card. For lost or stolen Debit Cards after business hours (after 6 p.m. CST on Monday through Friday, as well as on weekends and holidays) please call 1-866-664-9364. Or you may also fill out our online Debit or ATM Card Request or Lost / Stolen form.

Please also contact the Credit Union at 800-337-3328, Option 6 for assistance if your Debit Card PIN has been locked out.

MobiMoney™

ITCU is excited to provide MobiMoney™ for debit card holders! Put your card and your phone together, and you have MobiMoney, the mobile app to manage your card anywhere, any time.

Have you misplaced your card and want to temporarily suspend its use? MobiMoney can help!

Download the complimentary app to your smartphone today!

Don't Forget: Apple Pay®, Google Pay™ and Samsung Pay™ Support Available!

Bring the convenience of electronic, tap-and-touch payment to your smart devices with Apple Pay®, Google Pay™ and Samsung Pay™! Download the complimentary apps today and get started with keeping your ITCU debit card connected while on-the-go!

Mastercard SecureCode


ITCU debit card users will receive the following authentication prompts if an online transaction is flagged for authentication:
  • Authentication Request

    • If you conduct, or will be conducting, an online purchase using your debit card with a merchant that uses Mastercard® SecureCode services, you may see an authentication message onscreen upon submitting your payment. This message will prompt you to either enter a unique, one-time password (sent through a text message to a registered phone number), or answer pre-selected security questions, before continuing and completing your transaction.
  • Failed Authentication Request

    • If you attempt an online purchase using your debit card with a Mastercard® SecureCode merchant and it does not complete, the transaction may be considered high risk (potential for fraud) because it is an unusual transaction type or is not one you have done before. If so, you will see a message indicating it as a “high risk” transaction and has not been authenticated through the Mastercard® SecureCode service. For security purposes and user safety, this authentication cannot be processed. You will need to call (800) 337-3328, option 5 for assistance.

Additional Available Services

For lost or stolen ATM and Mastercard® Debit Cards, please contact us to report the loss and immediately block your card.

Report Lost/Stolen Card

See the latest information regarding current scams and other fraud trends.

View Fraud Alerts

Earn cash rebates on your purchases just by using their ITCU Debit Mastercard®.

View Purchase Rebates

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