Meet Iva - InTouch Credit Union

Say "Hi!" to Iva, Your New ITCU Virtual Assistant

(Last updated 01/12/2026)

Iva, Your 24/7 Virtual Assistant, is Ready to Chat or Talk Anytime!

Our new Voice virtual assistant is able to provide 24/7 support for general questions and simple financial transactions. You can reach her at 800-337-3328.
Iva is available to chat with, too. Reach her on the ITCU.org website and within Digital Banking!
Thanks to her timely responses and adaptability, Iva can provide quicker access to key information and the answers you need that much faster.

What else can Iva do for You?

You'll just have to strike up a conversation with her and find out!

FAQs

Q. What has happened to InTouie, the former ITCU chatbot?

A. InTouie is going to enjoy a peaceful retirement from helping out our members over the years. But don't worry - he taught our new chatbot everything he knows!

Q. Do I need to download a new mobile app for Iva support?

A. Nope! If you're a current Digital Banking user, you do not need to make any changes on your end. You should now be seeing Iva's smiling face whenever you log into the platform.

Q. Is the Voice virtual assistant really available 24/7?

A. Yep! Because you never know when a question might come up - including after hours - Iva will be available to help with your inquiries whenever is most convenient for you.

If you have any questions, please contact us.