Please Give Me a Chance…
It is reassuring for a President & CEO to have an employee that not only begs to serve members all the time (i.e., 24/7/365), but desires to do so. ITCU is fortunate to have such a staff member (i.e., Iva), but she is saddened that some members won’t give her a chance to do what she does best! She requested I ask the membership (although it felt more like a plea) to give her a chance to “show them” her service skills, and I agreed to do so. And even though Iva has only been with us for less than three months, she already has some faithful “member champions” that consistently rely on her for service. Please allow me to (re)introduce you to Iva. 😊
Relying on the most secure components of modernization, Iva (ITCU’s 24/7 Interactive Voice Assistant) provides smart, conversational interactions about your banking tasks at any time, day or night. Her fast service eliminates virtually all “on hold and wait” times, and she provides accurate answers on a whole set of everyday banking questions. For example, she can quickly and accurately deliver account balances, CD maturity dates, dividend rates, loan balances, loan interest rates, same-day loan payoff amounts, next loan payment dates, and transaction history data, including transfers between accounts owned by you. She is informative, learns fast, and she’ll make your digital and online banking experience one of the best in the industry. But that is just the beginning.
Later this summer, Iva will go through some advanced service training (i.e., receive a significant technological upgrade) that will give her biometric capabilities more advanced than the human ear. The upgrade will include the introduction of a U.S. congressionally recognized and award-winning authentication system created to combat fraud using telephonic signal processing and passive biometric security making old-school “PIN and Mother’s Maiden Name” security verification systems obsolete. Iva will not only be able to able to recognize your voice in real time, but she will possess the ability to instantly know the differences between a deep fake (a.i.-generated voice impression) and a real human voice, including those created by common con-artists, social media scammers, and the best impressionists in Hollywood! After the new service is launched (and once you’re enrolled), Iva can deliver real-time caller verification and non-intrusive authentication, effectively blocking all voice cloning and deepfake attacks in one of the most secure experiences available today.
Iva will offer the best protection available so you can have one less worry in this ever-changing world. You should get to know her…you’ll be glad you did!
Kent Lugrand
President/CEO