Other FAQs

A. You can easily activate your debit card using Mobile or Digital Banking. Simply navigate to "My Cards," scroll through to locate the correct card, click "Activate" and follow the additional on-screen steps. If you don’t have access to Mobile or Digital Banking, no worries! Simply call the number listed on the sticker on the front of the new card for assistance. 

A. The most convenient way to update a card PIN is to log into Digital Banking and open "My Cards." Look for the Set PIN option for either cards to set or change the PIN. Of course, the Contact Center is also available to help during business hours.

A. The easiest and most convenient way to update your home address, phone number(s) and email address is to log into Digital Banking, click on "Tools", then "Settings," and then "Contact."

A. The fastest way to do this is to log into Digital Banking, open "My Cards" and click on "Manage Travel Plans.” Follow the prompts to create a travel plan, set travel alerts and select when and where you want your card(s) to work. Travel plans can be entered if the travel period is 21 days or less and includes 15 or fewer domestic and/or international destinations. If your travel plans exceed these limits or if you prefer assistance, you can also use the "Messages" feature in Digital Banking to send us a note about your travel plans, or you can reach out to the Contact Center directly, via phone, chat or video chat during normal business hours. Bon Voyage!

A. InTouch Credit Union is always willing to talk to members and prospective members about a financial difficulty they may be currently experiencing or expecting in the near future. If you are a member and having trouble making an ITCU loan payment, please reach out to our Member Solutions department at (800) 337-3328, option 4. If you have a financial hardship not related to an account at ITCU we may still be able to help. You are invited to make an appointment for a branch visit, video chat, use our chatbot, Iva, on our website, or reach the Contact Center at (800) 337-3328.

A. InTouch provides many resources to help our members improve their financial well-being. Use our website to link to resources like KOFE, It’s a Money Thing videos and Innovate!. Each resource provides information designed to help navigate financial topics and issues we all face during different stages of our lives. Of course, if your situation requires more immediate attention, reach out to us using any of our contact options.

A. Once you've logged into Digital Banking, all you'll need to do is select the desired account and then click on "Account Details" to find your current interest rate, interest earned, the prior year's interest and other relevant information. If you have any Share Certificates of Deposit (CDs), you can also see the certificate maturity date.

A. ITCU maintains an ever-evolving list of deposit, lending and other associated product rates right here on our website. You can find the latest rates and learn more about our offerings right here. And, as always, if you have any questions, please feel free to reach out to our Contact Center for assistance.

A. InTouch does not offer foreign currency exchange services at this time.

A. No, we don’t have coin counters in our branches, exchange coins or accept rolled coins.

A. Every year, InTouch is closed on federal holidays. The dates and days of the week may vary year-to-year but include: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus (aka Indigenous Peoples’) Day, Veterans’ Day, Thanksgiving and Christmas Day. All branches are closed on Sundays but some are open on Saturdays. See "Locations" on our homepage for listings and hours of operation.