Scam Alerts

Your Security Matters

From time to time, we’ll share important alerts here to help you protect your accounts—even if the issue doesn’t involve ITCU directly. These updates are part of our commitment to your financial well-being.

Member Security Alert: Smishing (Text Message Fraud)

Important Notice:

We have seen a rise in fraudulent phone calls and text messages claiming to be from InTouch Credit Union. These messages often state that unusual activity has occurred on your account, then ask that you provide sensitive information.

Our employees will never ask for your authentication codes, username, or password. Do not provide this information to anyone claiming to be a part of InTouch Credit Union.

Protect yourself by never entering your credentials through links received in text messages, providing your credentials in a text message or during a phone call. Contact us directly through official channels if you receive a suspicious alert.

Do not click on links or share personal information from these texts.

ITCU will never:

Ask you to confirm your PIN, Digital Banking username/password, or one-time passcode (OTP) via text message or phone call;
Send you a link in a text message to log into your account; or
Request confidential information through an unsolicited text or phone call.

If you receive a suspicious message:

Do not respond.
Do not click any links.
Contact us directly at 1 800-337-3328

Protecting your information is our top priority. Stay alert, and please share this reminder with family and friends. Protect your peace of mind—get more smart security tips at our Fraud Prevention Tips page.

Q. What is “smishing”?

A. Smishing is a form of phishing that uses SMS/text messages to trick you into providing sensitive information such as digital banking credentials, account numbers, or one-time passcodes.

Q. How do I recognize a fraudulent text message?

A. Warning signs include:

Unexpected texts about “suspicious activity”, “unauthorized charges” or “locked accounts.”
Messages that create urgency (“Act now or your account will be closed or frozen”).
Spelling errors or unusual grammar.
Phone numbers or links that don’t match our official website.

Q. What should I do if I get a suspicious text?

Do not click links or call numbers in the message.
Take a screenshot if you’d like to report it.
Delete the text immediately after reporting.
Contact us using our official phone number or secure messaging to confirm if there’s truly an issue.

Q. What if I already clicked a link or gave out my information?

Contact us immediately at 1-800-337-3328 so we can secure your account.
Change your digital banking username and password right away.
Monitor your account for unauthorized transactions.
Turn off all your debit and credit cards immediately using the My Cards app located in Digital Banking (online and the mobile app).

Q. How can I protect myself from future scams?

Save our official contact number in your phone.
Enable account alerts in digital banking.
Use our digital banking or website (typed directly, not through links in texts).
Stay cautious — if something feels “off,” it probably is.