Contact Information

(For questions concerning member- or account-related inquiries, please contact our Member Care team. See below for details.)

Member Care Center (Call Center)

Phone: (800) 337-3328, Option 5

Hours: Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST)

Loan by Phone

(800) 337-3328, Option 3, or (800) 337-3328, Option 5

Mortgage Lending

Phone: (800) 337-3328, Option 3, then Option 1

Check Reorders

Phone: (800) 337-3328, Option 7

Mailing Information:

All mail must be sent to:
InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169.

The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."

Deposits, Correspondence and Payments
Or, Inquiries for the Board of Directors or Audit Committee
Must be mailed to:

P.O. Box 250169
Plano, TX 75025-0169

Deliveries and Courier Mail Services (not sent through the USPS)
May send to our physical address:

5640 Democracy Dr. Plano, TX 75024