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Q3 One to One Newsletter


Enjoy Summer Fun(ds) with our Auto Refinance Campaign1!

Rates as Low as 1.99% APR2 but Only for a Limited Time

ITCU is inviting you to refinance a vehicle originally financed elsewhere for as low as 1.99 percent APR through

Silver Hatchback on a Blue Background with a Pink Palm Tree

our Auto Refinance Campaign! You can defer your first payment for 90 days, and also earn upwards of $250 cash back 3!

Best of all, applying for this summertime event is easy: you can visit us online at https://www.itcu.org/auto-refi and follow the “Apply Today” link, or give our Member Care team a call at (800) 337-3328. Please note that you will need to mention the special phrase “2021SummerAuto” at the time of your application to take advantage of this opportunity.

But like the best summer memories, a deal like this cannot last forever. This Auto Refinance Campaign is only going to stick around through Saturday, July 31. Apply for your opportunity today and enjoy your summer of additional fun(ds)!

(1Actual rate and loan subject to credit approval. Loan approval does not guarantee a lower interest rate or monthly loan payment. Actual savings will vary based on many factors, including, but not limited to loan balance, current and qualifying interest rate, and term. Minimum required loan amount is $10,000.00. Not all vehicles may qualify for this offer; mileage must be less than or equal to 80,000. Interest will accrue during the 90-day deferred payment period. Applications must be submitted by Sunday, July 31, 2021 and funded by Friday, August 13, 2021. See https://www.itcu.org/auto-refi for addition requirements and details; 2APR is Annual Percentage Rate. Rates subject to change without notice; 3Rebate equal to 1.00 percent of the financed loan amount up to a maximum of $250.00.)


Questions about Buying or Leasing Your Next Car? Consider Auto Buying Help

Whether you’re in the market for a new vehicle for your family, or you’re looking for a used vehicle to have “just because,” buying a car is always a decision that requires research. Fortunately, the ITCU.org website has a dedicated Auto Buying Help page (https://www.itcu.org/auto-buying-help) designed to assist you whether you have your next ride already in mind or you have yet to set foot on a (virtual) dealer’s lot.

You may want to start your research with The InTouch Credit Union Car Buying Service powered by TrueCar®, a constantly updated online database of new and used vehicles at dealerships around the country. If you don’t feel like spending a Saturday afternoon at the dealership, do a quick search on TrueCar before visiting in person.

ITCU has also partnered with select dealerships in our Michigan and Texas regions to offer leasing options, with plans to extend leasing in our Nevada region later this year. This full list of dealers and leasing partners can be found on the Auto Buying Help page.

There’s also information on the Mechanical Breakdown Protection service ITCU offers, links to our library of free auto-related calculators and more.

The next time you’re looking for your next car, you should start your search at our Auto Buying Help page!


More Contactless Payment Options Available for Members!

Woman Using Tap-and-Pay Payment Option at Indoor Store

The days using a mobile phone strictly for calls are long gone. We now use our phones to film videos, snap photos and even learn about how our credit union is now offering more contactless payment options than before! While ITCU has supported both Apple Pay® and Google Pay™ for our credit and debit card users, Samsung Pay™ support is also now available!

But what if the idea of a “contactless payment” raises more questions than answers? The good news is ITCU has a video overview on our Mobile Banking page (https://www.itcu.org/mobile) that can show you the basics of tapping and paying in just a couple of minutes.

Contactless payments are being accepted at more businesses by the month, changing how many of us use our wallets much in the way many of us use our phones has evolved. So, the next time you find yourself in the checkout line waiting for your turn to pay and you’re passing the time scrolling through the news on your phone, you may want to keep your phone out and use it to pay for your groceries, too!

(For more supported mobile services and additional details, visit https://www.itcu.org/mobile.)


What's New at ITCU?

Summer is officially here, and so is the second half of 2021! The year keeps moving along and so, too, do the opportunities ITCU has for our members. Read on for our latest news, as well as for some updates on even more exciting changes coming later in the months ahead: Woman Smiling and Using Smartphone Against White Background

  • Enterprise Car Sales™ has a limited time trade-in offer our members can enjoy through Saturday, July 31! You can get more with your trade-in during this promotion, which you can then use toward the purchase of a new used vehicle. The Enterprise team provides a seamless purchase experience, and you can find out more about this special by visiting https://www.itcu.org/enterprise-2021.
  • The wait is almost over: Las Vegas members will have access to two new ITCU locations before the year is out! We’ll have more updates on the ITCU.org website about these branches soon. Keep visiting https://www.itcu.org/locations for the latest updates!
  • ITCU members have seen awesome lending specials over the years, but what about one for Home Equity Loans? Rumor has it one could be happening sooner than you might think and when it does, the ITCU.org website will be the first place to find out more!

Cybersecurity Remains a Top Priority at ITCU

ITCU promises that “We work for you and your financial well-being!” This includes providing the products, services and support you expect from your ITCU membership, as well as maintaining member information in a protected state from cybersecurity threats, and even alerting you of any potential threats.

A quick glance through the news shows little surprise cybercrimes continue to climb, with the FBI’s 2020 Internet Crime Report showing a nearly 70 percent increase of Internet-based crimes since 2019*. While many of us follow the suggestions of making complex passwords, not oversharing our information online and other similar ideas, there is always the possibility of falling victim to a cybercrime.

ITCU is doing our part to promote cybersecurity awareness in a number of ways for our members, such as providing you information on the latest fraud scams and prevention tips (https://www.itcu.org/fraud-prevention) updated multiple times a week. For example, did you see the news about the FBI warning consumers about cryptocurrency scams rising? You can find that article, and dozens of others, in our Fraud Prevention Tips section.

On the systems side of our operations, our Online Banking platform requires regular password changes and employs multi-point authentication to successfully log into your account. In addition, in June of this year, we activated an automated email alert system to notify members if they are logged into their Online Banking account from multiple logins. This email alert is meant to be a friendly reminder to log out whenever you have finished conducting Online Banking business to ensure account safety.

While your financial well-being is an ITCU priority, your account security and peace of mind regarding your ITCU account are just as important.

(*“FBI Releases the Internet Crime Complaint Center ‘2020 Internet Crime Report,’ Including COVID-19 Scam Statistics,” FBI.gov, March 17, 2021.)


Eureka! ITCU Business Services is the Answer!

Man Helping Young Girl Use Tongs on Outdoor Grill at BBQ

Do you have an idea to take your established business to the “next level” but you’re missing that crucial moment of inspiration where the proverbial light bulb lights up above your head? Consider this a “Eureka!” moment and let ITCU’s Business Services team help shine that light for your business!

Our team of experts can help you get started with loans* ranging from commercial mortgage to commercial equipment, business lines of credit to business credit cards. Or, if you’re looking for a savings account, checking option or other supporting services, they can help you with those, too.

If you’ve got the inspiration and the ambition to take your business higher, then the ITCU Business Services team wants to talk about being your preferred business partner! Stop by your local branch to find out more, or visit us at our Business Services page to get started.

(*Loans subject to approval.)

Reminder: Shared Branching Available Across the Country

Young Girl in Inner Tube Holding Orange Slices in Front of Eyes

Theme parks. Golf courses. Bed and breakfasts. All of these are likely destinations if you’re doing any traveling this summer season. One other attraction that could very well be a part of your traveling itinerary is a Shared Branch location. Possibly even thousands of them!

Because ITCU participates in the CO-OP Shared Branch Network, our members can access their accounts for basic transaction activities at more than 5,000 other participating credit union locations throughout the country. This network also allows members of participating credit unions to access more than 30,000 surcharge-free ATMs!

Head over to the Shared Branch Locator on the ITCU.org website (https://www.itcu.org/locator) and you’ll be able to search for a CO-OP branch and ATM near you.


COMPLAINT NOTICE

If you have a problem with services provided by this credit union, please contact us at: InTouch Credit Union, P.O. Box 250169, Plano, Texas 75025; Telephone: (800) 337-3328, option 5; Email: [email protected].

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In Person or U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Facsimile Number: (512) 832-0278; email: [email protected]. Website: www.cud.texas.gov.

Share your Feedback!

Members like you contribute to the ITCU difference! Share your feedback from your recent ITCU experience at https://www.itcu.org/feedback where you’ll also be able to read our latest reviews.

Privacy Policy

We care about your privacy. Our privacy policy explains how we collect, use and safeguard your personal information. (Available on https://www.itcu.org.)

Volunteer Notice

InTouch Credit Union depends on talented, non-paid volunteers to help govern the institution. If you would like to be considered for a volunteer role, please contact Barb Holman, at (214) 291-1776, or [email protected], for a volunteer application and information packet.

Holiday Closures

  • Independence Day - Monday, July 5th
  • Labor Day - Monday, September 6th