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Q1 One to One Newsletter

Thank You for Helping Us Exceed Donation Expectations

If we rewind the clocks, many of us did not expect the difficulties of 2020 to carry over into 2021. Yet while it was a year of challenges and obstacles to overcome for many of us, the ITCU membership, volunteers and employees helped elevate our annual charity totals to heights that managed to exceed our goals.

With your dedication and support, ITCU was able to accomplish the following in 2021:

  • The creation of more than 14,000 meals for our partnering food banks as part of our Seventh Annual Food Drive. Even more impressive was if you add up the previous six years of this drive, that means ITCU, members and volunteers have helped create more than 100,000 meals and donated more than 200 hours of service at local food banks!
  • The collection of more than 500 toys and $1,800.00 raised for the Toys for Tots® organization. These end-of-year efforts helped make the holidays extra special for hundreds of families in our communities.

From all of us with InTouch Credit Union, thank you for your continued support. The credit union movement thrives on the “people helping people” concept, and your actions demonstrate the results that can be realized.

(For more information on the partnerships and volunteer efforts ITCU coordinates in your community, visit our Outreach page.)

ITCU is Making a Difference in Our Communities in 2022

Canned, Jarred and Bagged Food in Box to Donate

ITCU is committed to serving both our members and our communities, and all through 2022, we are “Choosing to Make a Difference” by creating a mission to donate one-million dollars towards ending food insecurity with your help.

For each loan you open and every debit and credit card transaction you complete, we will donate a portion of income to Feeding America food banks. Together, we can help end hunger around us.

(Look for more news to come about this mission at ITCU.org and in your inbox.)

There are Multiple Ways to Stay InTouch

Pop quiz! Do you know the ways ITCU members can access their accounts both remotely and in-person? If not, grab your phone, tablet or computer, and refresh yourself on the multiple ways ITCU can meet your service needs.

Online and Mobile Banking* are your primary on-the-go service apps. From checking account information to applying for a loan1, making a mobile deposit to your account and managing your accounts through the Money Management personal financial management tool, these two platforms put your ITCU account at your fingertips when the time is most convenient to you. Click here to get started or see what’s new since your last login.

You can also reach out to our team of financial professionals via our online chat system. Head over to our Contact Us page, click the “chat” icon in the corner of your browser to get started and you’ll be messaging with one of our team in no time. And, very soon, members will be able to take advantage of a new texting option via a special QR code on this same page, allowing them to start a text message2 conversation with our Member Care team.

Do you prefer an in-person visit? You can always visit your local ITCU branch during posted business hours, or better yet, make an appointment online at your preferred location via the Contact Us page and stop in when it is convenient for you. Of course, you may always call the 800 number to reach a friendly staff member, too.

No matter which way works best for you, there is a way for you to stay InTouch with your credit union.

( *Be sure you’re using the latest version of your operating system and/or web browser. See our Supported Devices list for all currently supported devices.)

(1Loans subject to approval; 2Message and data rates may apply per your provider.)

Leasing New Vehicles Now Available in Nevada

Nevada members heading out to their local car dealerships with the goal of taking advantage of deals in the New Year now have another resource they can enjoy: leasing options for new vehicles are now available at many preferred dealerships in Nevada! Head over to our Auto Buying Help page* and find a dealer near you to start this process!

(*Michigan and Texas members can also browse a list of preferred dealers on this same page to see which locations have leasing options in their regions, too. Please note leasing is available for new vehicles only in Nevada.)

Car Driving Along Two-Lane Road at Sunset against Hillside

Open for Business? ITCU Business Services is here for You!

Man and Woman Behind Counter in Bakery

A record-setting 4.3 million new businesses were started in 2020, and that number looks to be eclipsed in 2021*. Small businesses are more important than ever, and the ITCU Business Services1 team has the resources small business owners need.

Set up a Business Savings Account, or open a Certificate of Deposit (CD) to manage your operation’s money while earning more. Choose the Business Checking Account that is right for your needs, while also enjoying access to our Online Banking platform, eService options and more. You can also apply for a variety of small business loans2, on everything from commercial vehicles to lines of credit.

If you’re open for business, the ITCU Business Services team is ready to see what we can do for you!

(*New Business Insights: 2022 Projected to be Another Record Year for New Business Starts, QuickBooks®, quickbooks.intuit.com/, December 13, 2021)

(1Visit our Business Accounts page for a full list of services available for members; 2Loans subject to approval.)

Reminder: It’s the Perfect Time for a Holiday Club Account

Be honest... do you still have your holiday decorations from 2021 up? It’s alright; it’s always difficult to see the end-of-year festivities come and go, and even more of a struggle to figure out how all of those decorations go back in their boxes in the garage.

But the spirit lives on, and now is the perfect time to think about this year’s Holiday Club Account! A Holiday Club Account allows you to make periodic deposits throughout the months, setting money aside for use in the last 60 days of the calendar year. On November 1, those funds become available and you can use them to tackle your holiday to-do lists. Best of all, accounts can be opened now so you’ll have holiday funds available next November! You’ll find the complete details online here.

More Quick Strikes are Coming in 2022!

The 2022 forecast calls for more Quick Strikes in the coming months! Be sure your email address is up to date so you’ll be informed of when the next one arrives! Man Sitting on Floor Using Laptop

And if you’re not sure what this Quick Strike hullabaloo is all about, you can learn about these member-only, limited-time offers by visiting here.

(Need to update your email? Contact our Member Care team, at (800) 337-3328.)

InTouch Credit Union 2022 Annual Meeting Notice, Board Nominee Bios Now Available

Nomination and Election Process

ITCU will hold its 2022 Annual Meeting at 6:00 p.m. (CT) on Friday, April 8, 2022, in the Chestnut Room (a previous newsletter version indicated the Sienna Room), at the Hyatt Regency Frisco Dallas, located at 2615 Preston Road, Frisco, Texas 75034 unless pandemic protocols require a virtual meeting.

The Nominating Committee, appointed by the Chairperson of the Board of Directors, has nominated one member for each board position to be filled in accordance with ITCU bylaws. The bylaws also stipulate the election will not be conducted by ballot when there is only one nominee for each position to be filled, and nominations from the floor are prohibited during the meeting. As a result, the election will not be conducted by ballot unless a qualified nomination is made by official petition and received prior to the nomination deadline. There are three, three-year term nominees slated for the election: John Shinneman, Nancy Pressel, and Terri Bryant-Harrell. A brief statement of qualifications and biographical data for each nominee has been included in this notice.

Further nominations may be made by official petition signed by 500 eligible members, 18 years of age and older. Official petitions may be obtained by contacting Barb Holman, Executive Administrative Assistant, InTouch Credit Union, P.O. Box 250169, Plano, Texas 75025, or by phone, at (214) 291-1776. Only members who are 21 years of age or older, and are in good standing with the Credit Union, are eligible for nomination. Official petitions must include each signer’s name, member account number, address, and telephone number. Official petitions must be accompanied by a signed statement from the nominee that he or she is agreeable to the nomination and will accept the office, if elected. The petitions should also include a brief statement of qualifications and biographical data.

Official petitions must be filed with the Secretary of the Board of Directors at InTouch Credit Union, P.O. Box 250169, Plano, Texas 75025 no later than 5:00 p.m. CT, Monday, February 14, 2022, which is the closing day for receiving nominations by petition. If any official petitions are filed by the allotted date and time, the Secretary shall initiate a printed ballot, electronic ballot, or a notice of ballot to members eligible to vote. The instructions will include the names of all candidates and a brief statement of qualifications and biographical data. Results of the election shall be determined by plurality vote and announced during the Annual Meeting.

Nominee Biographies

John Shinneman, 5 years Board and/or Advisory Director capacity, is a Senior Manager for West Monroe Partners and has extensive experience in mergers & acquisitions, financial oversight, operations excellence, and strategic planning within the information technology industry. Prior to joining West Monroe Partners, he was a Regional Principal for Insight, and before that held various leadership roles within the Information Technology industry. John holds a Master of Business Administration from Southern Methodist University and a Bachelor of Business Administration Degree in Finance from Texas A&M University-College Station. He has earned his CPA, CITP, and CGMA professional designations. He was also a chairman of the TXCPA Technology Committee Member in 2021. John has been an ITCU Director since 2016, with recent periods on the Audit, Policy, Mergers & Acquisition committees.

Nancy Pressel, 17 years Board and/or Advisory Director capacity, recently retired from Fiserv Credit Union Solutions where she was employed as the Director of Professional Services. She worked at EDS for 20 years prior to the 2003 divestiture of EDS’ Credit Union Division to Fiserv. Nancy served in various management posts responsible for operations, business support, technology installations and customer service. She possesses an in-depth knowledge of credit union operations. Nancy is a member of several professional organizations in positions of leadership and was selected as Woman of the Year by the American Business Women’s Association. In addition to her professional pursuits, she provides numerous volunteer hours to a varied group of charities and community groups. Nancy currently serves on the Board of Directors for InTouch Credit Union as Chairperson of the Board.

Terri Bryant-Harrell, 6 years Board and/or Advisory Director capacity, is an accomplished executive providing leadership and HR expertise by helping to create key initiatives driving impactful results. Terri is currently the Senior Vice President at Saputo Dairy and was formerly the Vice President of HR Diversity Compliance at Keurig Dr Pepper. She originally joined one of the Keurig Dr Pepper legacy companies, Dr Pepper Seven Up, in 2000 as a Human Resources Partner. Prior to Dr Pepper Seven Up, Terri held a number of senior human resources positions for Levi Strauss & Company. Terri earned her MBA from the University of Texas in Dallas. She is an active volunteer of Big Brothers Big Sisters, and a member of the Network of Executive Women, Women Foodservice Forum, and National Black MBA. Terri originally served as an Advisory Director in 2015, was elected as a Director in 2016, and serves on the Policy Committee.

Avoid Account Escheatment Reminder

Perform at least one financial transaction per year to keep your accounts from becoming dormant, therefore avoiding the account escheatment process. Per applicable state law, dormant accounts must be escheated to the state treasury department as unclaimed property.

Don’t allow this to happen to your accounts!

Perform at least one simple financial transaction (e.g., deposit, withdrawal, transfer, etc.) each year to keep your account active!


If you have a problem with services provided by this credit union, please contact us at: InTouch Credit Union, P.O. Box 250169, Plano, Texas 75025; Telephone: (800) 337-3328, option 5; Email: [email protected].

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In Person or U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Facsimile Number: (512) 832-0278; email: [email protected]. Website: www.cud.texas.gov.

Access to Documents

Members may request a copy of InTouch Credit Union’s updated Bylaws and 990 Reports by emailing [email protected] or writing to the following address: InTouch Credit Union, Attn: Audit Committee, P.O. Box 250169, Plano, Texas 75025-0169. You can view our most recent annual report on our website.

Reminder: New Year, New Password

As a best practice, you should change your Online Banking password at least once every 12 months.

If you haven’t done so lately, let the start of the New Year be the perfect excuse to do so!

Holiday Closures

  • New Year's Eve - Friday, December 31
  • New Year's Day - Saturday, January 1
  • Martin Luther King, Jr. Day - Monday, January 17
  • Presidents' Day - Monday, February 21