Fraud Tips & Alerts - InTouch Credit Union
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Fraud Tips & Alerts

We update this page regularly to provide our members with information regarding current scams and other fraud trends.

Phishing is where criminals attempt to collect account numbers, personal identification numbers (PINs), usernames, passwords and other important information from individuals via faulty emails, websites, phone calls, links, etc. They then use the compromised information to access online banking accounts and/or commit identity fraud.

Remember, ITCU will NEVER contact you to verify security information such as account numbers, passwords or other personal information, we already have such information on file. Security verification information should only be requested when you initiate the contact with the credit union. This includes being locked out of Online Banking; if you become locked out of Online Banking, you will be notified during the login process, not by an unsolicited email. If ITCU sends you a text message fraud alert, it should only ask you to verify the validity of your most recent transaction via a “yes” or “no” response.

If you receive a phishing email or text that has asked for your information, links you to an unknown website or has illegally used our name, logo or website, please notify us immediately.

If you ever have any concerns about the authenticity of any communication you receive listed as from InTouch Credit Union, please type in into your web browser (do not click any suspicious email links) and use the Contact Us icon found on the homepage. Or you can call ITCU Member Care at 800-337-3328, option 5 and we will be happy to verify any email, phone call, text, etc., in order to help protect you from fraud.

To view our latest fraud alerts, click the headlines below:

Craigslist Ads Checks

January 30, 2018

Counterfeit checks largely originating from Craigslist Ads have been in circulation throughout the recent weeks.

Equifax Data Breach Information

October 19, 2017

On September 7, 2017, Equifax reported a significant data breach. This breach occurred from mid-May through the end of July.

Customer Service Counterfeit Checks

April 6, 2017

In recent weeks, a noticeable trend of counterfeit checks being presented for payment has been identified.