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Fraud Tips & Alerts

We update this page regularly to provide our members with information regarding current scams and other fraud trends.

Phishing is where criminals attempt to collect account numbers, personal identification numbers (PINs), usernames, passwords and other important information from individuals via faulty emails, websites, phone calls, links, etc. They then use the compromised information to access online banking accounts and/or commit identity fraud.

Remember, ITCU will NEVER contact you to verify security information such as account numbers, passwords or other personal information, we already have such information on file. Security verification information should only be requested when you initiate the contact with the credit union. This includes being locked out of Online Banking; if you become locked out of Online Banking, you will be notified during the login process, not by an unsolicited email. If ITCU sends you a text message fraud alert, it should only ask you to verify the validity of your most recent transaction via a “yes” or “no” response.

If you receive a phishing email or text that has asked for your information, links you to an unknown website or has illegally used our name, logo or website, please notify us immediately.

If you ever have any concerns about the authenticity of any communication you receive listed as from InTouch Credit Union, please type in ITCU.org into your web browser (do not click any suspicious email links) and use the Contact Us icon found on the homepage. Or you can call ITCU Member Care at 800-337-3328, option 5 and we will be happy to verify any email, phone call, text, etc., in order to help protect you from fraud.

To view our latest fraud alerts, click the headlines below:


Equifax Data Breach Information

October 19, 2017

On September 7, 2017, Equifax reported a significant data breach. This breach occurred from mid-May through the end of July.



Customer Service Counterfeit Checks

April 6, 2017


In recent weeks, a noticeable trend of counterfeit checks being presented for payment has been identified.

Holiday Scams

November 21, 2016


As the holidays approach, credit union employees and members must become increasingly aware of scams and identity theft and other forms of fraud. Combating fraud is easy when the credit union and member are fully aware of the types of scams and how to avoid them.

Counterfeit Checks

September 23, 2016


In recent weeks, a noticeable trend of counterfeit checks being presented for payment has been identified.

NCUA Warns of Text Phishing Scam

August 24, 2016


The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency.