Fraud Alerts - InTouch Credit Union
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Fraud Tips & Alerts

We update this page regularly to provide our members with information regarding current scams and other fraud trends.

Phishing is where criminals attempt to collect account numbers, personal identification numbers (PINs), usernames, passwords and other important information from individuals via faulty emails, websites, phone calls, links, etc. They then use the compromised information to access online banking accounts and/or commit identity fraud.

Remember, ITCU will NEVER contact you to verify security information such as account numbers, passwords or other personal information, we already have such information on file. Security verification information should only be requested when you initiate the contact with the credit union. This includes being locked out of Online Banking; if you become locked out of Online Banking, you will be notified during the login process, not by an unsolicited email. If ITCU sends you a text message fraud alert, it should only ask you to verify the validity of your most recent transaction via a “yes” or “no” response.

If you receive a phishing email or text that has asked for your information, links you to an unknown website or has illegally used our name, logo or website, please notify us immediately.

If you ever have any concerns about the authenticity of any communication you receive listed as from InTouch Credit Union, please type in into your web browser (do not click any suspicious email links) and use the Contact Us icon found on the homepage. Or you can call ITCU Member Care at 800-337-3328, option 5 and we will be happy to verify any email, phone call, text, etc., in order to help protect you from fraud.

To view our latest fraud alerts, click the headlines below:

2FA Fraud Alert

July 31, 2020

Two-Factor Authentication (2FA) is a great way to add an extra layer of security for your account information, but cyber thieves are now starting to duplicate these helpful messages.

COVID-19 Scams and Resources

April 24, 2020

Stay alert of the latest COVID-19 scams, and be sure to review these important reminders about safeguarding your information.

Fake ITCU Email Alert

February 12, 2020

Read up on an important message regarding a fake email in circulation.