When you book an appointment with our staff, you will now see "Video Banking" as an option*! Set up an appointment and our staff will look forward to seeing you electronically!
(*Video Banking limited to available times and staff during regular operational hours.)
If you have questions concerning member benefits or account inquiries, please contact our Contact Center team.
Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST)
Or, text the Contact Center at (214) 291-1982.
View a list of convenient keywords to text.
(*Messaging and data rates may apply. View Terms & Conditions.)
If you have specific questions regarding loans or need to reorder checks, please contact our Contact Center team.
Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.
ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now
Call our Contact Center during regular business hours.
After hours, please call Card Services at (844) 773-1016.
InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.
If you would like to provide feedback for a branch or lending experience, we invite you to share your story by leaving a review on one of our branch pages.
ITCU branches and our call centers will be closed on the following dates:
New Year's Day: Monday, January 1, 2024
Martin Luther King Jr. Day: Monday, January 15, 2024
Presidents' Day: Monday, February 19, 2024
Memorial Day: Monday, May 27, 2024
Juneteenth: Wednesday, June 19, 2024
Independence Day: Thursday, July 4, 2024
Labor Day: Monday, September 2, 2024
Columbus Day: Monday, October 14, 2024
Veterans Day: Monday, November 11, 2024
Thanksgiving Day: Thursday, November 28, 2024
Christmas Day: Wednesday, December 25, 2024
InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169
The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."
P.O. Box 250169
Plano, TX 75025-0169
5640 Democracy Dr.
Plano, TX 75024
