Contact Information - InTouch Credit Union
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How to Contact InTouch Credit Union

Need to Visit your Local Branch?

Book an Appointment Now

Video Banking is Now Available!

When you book an appointment with our staff, you will now see "Video Banking" as an option*! Set up an appointment and our staff will look forward to seeing you electronically!

(*Video Banking limited to available times and staff during regular operational hours.)

Important Phone Numbers

If you have questions concerning member benefits or account inquiries, please contact our Contact Center team. 

Contact Center (formerly Member Care Call Center)

(800) 337-3328


Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST) 

Scan the QR code to Text the Contact Center*

QR Code Allowing Visitors to Text ITCU Member Care

Or, text the Contact Center at (214) 291-1982.

View a list of convenient keywords to text.

(*Messaging and data rates may apply. View Terms & Conditions.)

General Inquiry Form

* Indicates Required

Main Form Body

Specific Inquiries

If you have specific questions regarding loans or need to reorder checks, please contact our Contact Center team.

Local Credit Union Branches and ATMs

Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.

ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now

Lost and Stolen Cards

Call our Contact Center during regular business hours.

After hours, please call Card Services at (844) 773-1016.

Complaints and Feedback

InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.

If you would like to provide feedback for a branch or lending experience, we invite you to share your story by leaving a review on one of our branch pages.
Branch Locations

Company Holidays

ITCU branches and our call centers will be closed on the following dates:

New Year's Day: Monday, January 2, 2023
Martin Luther King Jr. Day: Monday, January 16, 2023
Presidents' Day: Monday, February 20, 2023
Memorial Day: Monday, May 29, 2023
Juneteenth: Monday, June 19, 2023
Independence Day: Tuesday, July 4, 2023
Labor Day: Monday, September 4, 2023
Columbus Day: Monday, October 9, 2023
Veterans Day: Friday, November 10, 2023
Thanksgiving Day: Thursday, November 23, 2023
Christmas Day: Monday, December 25, 2023

Mailing Information

All mail should be sent to:

InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169

The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."

Deposits, Correspondence, Payments or Inquiries for the Board of Directors or Audit Committee must be mailed to:

P.O. Box 250169
Plano, TX 75025-0169

Deliveries and Courier Mail Services (not sent through the USPS) may be sent to:

5640 Democracy Dr.
Plano, TX 75024

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