Electronic Services - InTouch Credit Union
Skip to main content

Electronic Services

New Statements are here!

Simple choices made each day have an impact on the environment. InTouch Credit Union encourages Members to “Go Green.” Call Member Care at 800-337-3328, Option 5, or enroll in Online Banking, eReceipts, Bill Pay and eStatements today!

eReceipts – Tired of stacking shoeboxes full of receipts? Looking for a better way to store your documentation? Organize your life with eReceipts. You can have your receipts conveniently emailed to you after each transaction, only a simple one-time enrollment form is required (you can complete at any branch). No more paper - hello eReceipts!

Online Banking – We want to make your online banking (OLB) experience convenient, safe, and secure! Applying for Online Banking is easy! Enroll in online banking or call Member Care at 800-337-3328, Option 5 and we'll be happy to help you with how to enroll yourself.

Bill Pay – Save money, gas, stamps & time when you use Online Bill Pay instead of writing checks. Once a bill is set up in OLB you may pay bills within OLB or via mobile app. For consumer Bill Pay, there's options to do Bill Presentment (the bill is sent directly to OLB) and to send same day and next day payments! 

eNotices – Not available at this time (but we're working on it!). 

eStatements – With just a few clicks, you can go paperless and begin enjoying the convenience of electronic statements. When eStatements are available, you’ll get an email telling you to log into Online Banking to view your statements. Not only are you "going green" and viewing your statement securely, but they are available sooner than a mailed statement, too. And, don't forget, there's a fee for paper statements but eStatements are free
Interactive Video Player
To self-enroll in eStatements, follow the easy steps below:

1.) Log into your Online Banking Account
2.) Click on your "Main Savings" account under the "Accounts" tab, and then select the "Online statements" link.
3.) Read and accept the terms and conditions. That’s it! You’re enrolled in eStatements.

Click here for a reconciliation form to balance your checking account. The form also provides the steps you need to take if you believe there is an error, or have questions about your statement. For your convenience, the address is shown below. You may call us but doing so does not preserve your rights.

InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169

If you need assistance please call Member Care at 800-337-3328, option 5.

The new statement design is now here! Check out the example below of what our redesigned statements look like starting with the August 2018 statement:

Registration Confirmation Page for the New InTouch Credit Union Statements
A. On your new Registration Confirmation screen, please ensure your Account, Email and Name fields populated with accurate information. This is only a one-time screen you'll see when you're initially setting up your registration.

B. Once you make sure you have your unique "image number" entered and the "I accept" box checkmarked, you're ready to complete you registration!

The My Statements Landing Page for InTouch Statements
C. After you log into your "My Statements" page, you'll find a search bar for available statements that will grow as documents are added.

D. The most current documents will appear at the top of your statement list, and will give users an additional way to view their statement history.
Statements Numbered_1
1. A new, cleaner and less cluttered header design makes the top portion of your statements easier to read, moving little used contact information to the bottom of the page.

2. Your Summary of Accounts now appears on the first page, giving you an at-a-glance look at all of your deposit and loan account balances before each of your individual account transaction details.  

3. The ITCU brand has been better incorporated throughout the statements to make reading each transaction line easier to read. Deposit account detail is now listed first so you can get to - and reconcile - your checking account just a little quicker and easier! All cleared check images are grouped together at the end of your statement so you can see all of them at a glance!

Statements Numbered_2
4. Informational banners will be enhanced to provide even more relevant content, including a few surprises from time to time (hint, hint, you’ll want to pay more attention to your statement), giving you more reason to review your statement each reporting period.

5. Your Year-to-Date Financial Summary still follows the same format you’re accustomed to seeing for cumulative dividend and interest totals.