Card Conversion 2022 - InTouch Credit Union
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ITCU Mastercard® Credit Card Changes Coming in November 2022

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As previously announced in our Q3 2022 One to One newsletter, an ITCU Mastercard® credit card processing conversion will occur in the fall of 2022.

Important dates and information are in the table below, along with some important FAQs.

(Page last updated 09/22/2022)

If you're a Platinum/Platinum Rewards Credit Card User...If you're a Platinum Business Credit Card User...

...you will be getting a letter in early October providing replacement card information and other actions you will need to take to avoid service disruptions. Please be on the lookout for the letter and follow up communications providing this important information. 

 

...you will be getting a letter in early October providing replacement card information and other actions you will need to take to avoid service disruptions. Please be on the lookout for the letter and follow up communications providing this important information. 

 

 

Have You Updated Your Contact Information?

It's very important that you receive information about this processing conversion and your replacement cards. Therefore, if you have recently moved or changed phone/email addresses, please let us know so you don't miss a single communication from us. 

To update your contact information, please use Online Banking (OLB) to securely notify us of any changes. If you do not use OLB, or if you need assistance, please reach out to us so we may help you make the appropriate changes.


Q. Will I need a new ITCU credit card? Will the number on my card change?

A. Yes, all credit cards will need to be reissued in the days leading up to the processing platform conversion. In short, because it is a new platform, new cards must be created to work with it. (Please visit the Credit Card Conversion FAQ for more details.)

Q. Why are you changing processing platforms?

A. The new processing platform will give cardholders access to features our current system does not, as well as give members a more varied selection of credit card options to choose from. Our goal is to provide enough options to fit all members lifestyle and card needs.

Please review the latest FAQs at the link below:

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