Member Kudos Submissions
Below you will find our most recent Member Kudos from our growing family of members. InTouch Credit Union values each and every submission received, and we invite you to share your own experience
June 6, 2019
Odeille in the branch on McDermott in Plano was so very helpful! My son was leaving on an extended trip for one of his college courses. I asked her about getting him added to my credit account so that he could have a card in case of an emergency. She provided me with the information I needed to provide to request it. A few days later, I came in with the letter. She said she would process it right away. The card came in the mail in just a few days! Thank you, Odeille, for providing fantastic customer service!
May 3, 2019
Tony at the Midway branch (and his team) was helpful and willing to address the questions and needs I had. Overall very positive experience in a good environment. Staff here were friendly and know how to get their things done in a timely and professional manner.
April 17, 2019
Deborah in your Plano branch has been extremely helpful to me, on several occasions. She's extremely knowledgeable and responsive, and I enjoyed working with her!
April 9, 2019
Debby was very helpful in getting some of my online access straightened out. She was persistent and kept me well-informed through the whole process. Thank you!
March 1, 2019
Just met with Cynthia. Awesome customer service. Awesome! Ya'll need to buy her dinner. If you don't want to pay for it, I will.
January 23, 2019
I just talked to Joshua from Member Care. He has been so helpful and went beyond to help me solve the problem. I really appreciate it!
January 16, 2019
I would like to personally thank Maria for her patience and kindness. From the very first phone call, she has helped me in every way possible. Maria made the process as simple and easy for me as possible. She has great customer service skills, and is very responsive. I honestly wouldn’t want to deal with anyone else. Thanks for all your help.
Hot Springs, AR
January 16, 2019
Patricia was so helpful with helping me with a wire transfer. She was so patient and understanding with my technology challenges! She’s the best!
December 27, 2018
I am a very mature ("old") lady, and computers are sometime difficult for me. I had a problem, and Patricia T. (Plano, TX), was very patient and solved my problem. Thank you, Patricia, very much!
December 1, 2018
Carmen was absolutely delightful in handling my request! She quickly looked into the issue, and submitted all the required information to correct the issue.
September 30, 2018
I went to the Troy branch with numerous questions about my accounts (considering closing them due to experiences I've had since the new system went in and the changes to the checking accounts available). My time with Pealar changed my mind! Pealar took the time to explain each account features and what I need to do to for each account. She made several updates to my accounts. One of the best moments was when Pealar noticed that the savings accounts I set up fro my Grandchildren were set up as Regular Savings instead of the CHIPS Kids Accounts for children under 13, which pays higher interest. She changed them over and set up a Youth 12-month certificate for each of them. She also told me about the certificates available for me! Pealar is an outstanding Financial Assistant. I am grateful for the excellent customer care and concern.
September 8, 2018
Today I had the pleasure of conversing with Tracy Y. of the Member Care department. Tracy listened patiently and gave clear and helpful answers to my questions. Tracy also took the extra time to research my issues and provided a response that made me feel like a valued member of InTouch Credit Union. Great job, Tracy!
August 22, 2018
In today's voice mail world, the best credit union (or bank) service experience I ever had was with your lovely Winnette Parker! Great people skills and follow-up!
June 19, 2018
Sending big-big thumbs up/kudos to your service rep, Pealar, who called me for a "wellness check." What a pleasant surprise! She was extremely helpful with the few questions I had regarding refinancing a car loan, and updated me on CD rates with periods as low as 3 months. Such a pleasant and professional young lady deserves recognition.