Member Kudos Submissions
Below you will find our most recent Member Kudos from our growing family of members. InTouch Credit Union values each and every submission received, and we invite you to share your own experience
December 1, 2018
Carmen was absolutely delightful in handling my request! She quickly looked into the issue, and submitted all the required information to correct the issue.
September 30, 2018
I went to the Troy branch with numerous questions about my accounts (considering closing them due to experiences I've had since the new system went in and the changes to the checking accounts available). My time with Pealar changed my mind! Pealar took the time to explain each account features and what I need to do to for each account. She made several updates to my accounts. One of the best moments was when Pealar noticed that the savings accounts I set up fro my Grandchildren were set up as Regular Savings instead of the CHIPS Kids Accounts for children under 13, which pays higher interest. She changed them over and set up a Youth 12-month certificate for each of them. She also told me about the certificates available for me! Pealar is an outstanding Financial Assistant. I am grateful for the excellent customer care and concern.
September 8, 2018
Today I had the pleasure of conversing with Tracy Y. of the Member Care department. Tracy listened patiently and gave clear and helpful answers to my questions. Tracy also took the extra time to research my issues and provided a response that made me feel like a valued member of InTouch Credit Union. Great job, Tracy!
August 22, 2018
In today's voice mail world, the best credit union (or bank) service experience I ever had was with your lovely Winnette Parker! Great people skills and follow-up!
June 19, 2018
Sending big-big thumbs up/kudos to your service rep, Pealar, who called me for a "wellness check." What a pleasant surprise! She was extremely helpful with the few questions I had regarding refinancing a car loan, and updated me on CD rates with periods as low as 3 months. Such a pleasant and professional young lady deserves recognition.
May 23, 2018
Just wanted you to know that Maria and her manager, plus the InTouch Credit Union Team, have been outstanding in providing world class service to their customer. Will be a long-time customer due to the outstanding customer service. Thanks to all.
April 20, 2018
Hello. I just want to say everyone at the Sterling office is very nice. Tapasri C. and Mary B. are wonderful! They make banking so easy.
April 6, 2018
This is to express my gratitude towards Ms. Mary Beardsley at the Sterling, VA branch. Ms. Beardsley is the same every time I have dealt with her, whether it is in-branch, over the phone or via email. She is very patient and understanding and always goes above and beyond. It has gotten to a point that even when I submit a request online (loan app), I pray it is assigned to her. Her understanding of the products and processes is EXCEPTIONAL! Her customer service is always outstanding! I just finished processing another ITCU product with her and she did not disappoint! I love dealing with her! Keep up the great work Ms. Beardsley!
March 13, 2018
I would like to thank a very special Sr. PFA, Mary B., for always being the most helpful and proactive person. Mary always goes above and beyond when it comes to customer service and kindness. It's been a pleasure working with her on numerous occasions via email, phone, and in-person. She's a wealth of information and continues to be my number one source to go to in times of need and advice. Thanks for everything, Mary!!! You're one of the best!
February 26, 2018
Phoned in for credit card help and spoke to Matthew. He verified my credentials, reviewed my CC account notes, and remedied the problem quickly. While speaking with him, I mentioned the ITCU Memphis branch closing and he spoke with me about Shared Branching in my area, and how the customer assistance center can work with me, too. He was always patient, answered my questions, and was courteous. I feel better about the branch closing and look forward to a continued positive relationship with ITCU.
February 15, 2018
We've banked with InTouch for over 17 years. The Sterling branch has the best staff ever: they treat us like family, and I cannot express how grateful I am to have them on my side. John, Mary and everyone: I truly appreciate everything you do.
January 29, 2018
Our family would like to highly commend these ITCU Employees: Melissa M., Plano Texas Customer Service; Karessa P., Las Vegas, Nevada, Regional Manager; and Brian F., Henderson, Nevada, Branch Manager. They helped us with ALL our requests!!!
January 25, 2018
Mary helped me out tremendously and answered all of my questions and concerns about getting a credit card here. Awesome customer service!!