Contact Information - InTouch Credit Union
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How to Contact InTouch Credit Union

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Important Phone Numbers

If you have questions concerning member benefits or account inquiries, please contact our Member Care team. 

Member Care Center (Call Center)

(800) 337-3328, Option 5 


Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST) 

Scan to Text Member Care*

QR Code Allowing Visitors to Text ITCU Member Care

Or, text Member Care at (214) 291-1982.

(*Messaging and data rates may apply.)

General Inquiry Form

* Indicates Required

Main Form Body

Specific Inquiries

If you have specific questions regarding loans or need to reorder checks, please use the following phone numbers.

Loan by Phone

(800) 337-3328, Option 2 

Mortgage Lending

(800) 337-3328, Option 3, then Option 1

Check Reorders

(800) 337-3328, Option 7

Complaints and Feedback

InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.

If you would like to provide feedback for a branch or lending experience, we provide links to Google so you can share your story.
Member Feedback

Lost and Stolen Cards

Call our Member Center during regular business hours.

After hours, please call Card Services at 1 (833) 933-1681

Local Credit Union Branches and ATMs

Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.

ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now

Upcoming Holidays

ITCU branches and call center will be closed on the following dates:

January 17, 2022
February 21, 2022

Mailing Information

All mail should be sent to:

InTouch Credit Union
P.O. Box 250169
Plano, TX 75025-0169

The U.S. Postal Service (USPS) does not forward mail addressed to our Democracy Drive address. All mail addressed to the Democracy street address will be returned by the USPS as, “Undeliverable as Addressed."

Deposits, Correspondence, Payments or Inquiries for the Board of Directors or Audit Committee must be mailed to:

P.O. Box 250169
Plano, TX 75025-0169

Deliveries and Courier Mail Services (not sent through the USPS) may be sent to:

5640 Democracy Dr.
Plano, TX 75024

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