How to Contact InTouch Credit Union

Important Phone Numbers

If you have questions concerning member benefits or account inquiries, please contact our Member Care team. 

Member Care Center (Call Center)

(800) 337-3328, Option 5 

Monday – Friday: 7:30 AM to 8:00 PM (CST)
Saturday: 9:00 AM to 3:00 PM (CST) 

Scan to Text Member Care*

Or, text Member Care at (214) 291-1982.

(*Messaging and data rates may apply.)

General Inquiry Form

If you have specific questions regarding loans or need to reorder checks, please use the following phone numbers.

Loan by Phone

(800) 337-3328, Option 2 

Mortgage Lending

(800) 337-3328, Option 3, then Option 1

Check Reorders

(800) 337-3328, Option 7

Complaints and Feedback

InTouch provides a formal complaint resolution process and also works with the Texas Credit Union Department to resolve disputes.
Complaints

If you would like to provide feedback for a branch or lending experience, we provide links to Google so you can share your story.
Member Feedback

Lost and Stolen Cards

After hours, please call Card Services at 1 (833) 933-1681

Local Credit Union Branches and ATMs

Use our Branch Locator to find a branch, ATM or Service Center location near you, or use our branch list to get branch details.

ITCU also offers the ability to book an appointment at your local branch.
Book an Appointment Now

Upcoming Holidays

ITCU branches and call center will be closed on the following dates:

January 17, 2022
February 21, 2022